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Cancellation (For Products or Services)

1.a. Please be aware that we reserve the right to reject or cancel orders. We have the right to refuse or cancel any order at our sole discretion and for any reason. 1.b. You will not be charged until your payment method has been authorised and the accuracy of your order information has been verified. 1.c. Your order may be cancelled if there are limits on available quantities for purchase, inaccuracies or errors in product or pricing information, or difficulties identified by our appropriate department. 1.d. Prior to approving any order, we may request additional verifications or information. We will contact you if any part of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the charge will be refunded to your credit/debit card.

Cancellation by the client

2.a. If you, the customer, cancel the order, we will do so; however, the online transaction fees will not be refunded, and shipping and re-collection fees will apply if the goods have already been dispatched. Orders that have already been shipped may be ineligible for cancellation. 2.b. To cancel your order, please visit our returns and refunds page or contact customer service.

Exchange or Refund

3.a. Items to be exchanged or reimbursed must be returned in its original, unopened packaging with all accessories included (i.e. in re-sellable condition). 3.b. Items may be returned for exchange or reimbursement only within seven days of purchase or delivery. (This does not apply to produce or perishable items). 3.c. Refunds should be handled in the same way that the original purchase was. To avoid confusion, items purchased with a credit or debit card must be reimbursed using the same card. 3.d. Home delivery items are only eligible for a refund if they are not delivered and the provider gives written confirmation.

Free gifts and advertising products

If you change your mind and want to return a product, you must also return any free gifts or promotional items that came with the order. We may charge you the actual price of the item if you do not return it or use it.

Promotion and sponsorship

Advertisements or sponsorships may appear in certain sections of our website. Third-party advertisers and sponsors are responsible for ensuring that content submitted for placement on our website complies with all applicable laws and rules. We will not be liable for any errors or inaccuracies in third-party advertising and sponsorship items.


6.a. We reserve the right to change these Terms and Conditions at any time, and any changes will be announced on our website. The most recent version of the Terms and Conditions can always be found on the Website. If you do not agree with the revised Terms and Conditions, you must stop using the Website's services. However, if you continue to use the service, you will be considered to have accepted and agreed to the revised Terms and Conditions of this website.

Right to close or suspend your account

We reserve the right to suspend or close your account immediately at our sole discretion or if you violate any of your obligations under these Terms and Conditions. You will be unable to order from our website if your account has been suspended or closed.

Legal System and Jurisdiction

8.a. You and we both agree that the laws of the Emirate of Dubai and the Federal laws of the UAE will govern any disputes arising from or related to these Terms and Conditions and your use of our website, products, and/or services. 8.b. By registering for or using this website and service, you agree to the exclusive jurisdiction of Dubai Courts.

Copyright and Trademark

9.a. Unless otherwise specified, all content on the Website is protected by copyrights, trademarks, trade dress, and/or other intellectual property owned, controlled, or licensed by GIRI General Trading Company LLC, one of its affiliated companies, or third parties who have leased their materials to us, and is thus subject to the applicable laws. 9.b. We and our suppliers and licensors reserve all intellectual property rights to all text, programs, goods, methods, technologies, content, and other elements on this website. Your use of, or access to, this Website does not give you, and may not be construed as giving you, a licence to use, any of our or any third party's intellectual property rights. All rights, including copyright, are owned by or licensed to us/our affiliates on this website. Without our express written consent, you may not use this site or any of its contents in any way, including downloading, printing, or duplicating any portion of it for any purpose other than your own personal, non-commercial use. You are not permitted to change, distribute, or repost any content from this website for any reason.


These Terms and Conditions are in effect until either you or we cancel them. You may withdraw these Terms and Conditions at any time by discontinuing use of this Website. We reserve the right to cancel these Terms and Conditions at any time and without notice, denying you access to the Website. This termination will not result in any liability for us. You shall promptly destroy all contents downloaded or otherwise accessed from this Website, as well as any copies of such materials, whether created under these Terms and Conditions or otherwise. Our right to any input shall survive the expiration or termination of these terms. You will still be responsible for paying for any products you've already ordered from the Website, regardless of whether these Terms and Conditions are still in effect or not.

Liability Limitation

11.a. GIRI General Trading L.L.C. or any of its affiliates, employees, directors, agents, or suppliers will not be liable to you or any other person for any indirect, special, incidental, or consequential losses or damages of any kind arising out of or in connection with the use or inability to use the Website, including, without limitation, damages for loss of profit, accuracy of results, data loss, work stoppage, or computer failure. Our total liability to you for all claims arising out of these Terms and Conditions, whether in tort or contract, is limited to the amount you paid for the product you ordered. 11.b. We make no express or implied guarantees or warranties regarding the accuracy, reliability, completeness, correctness, or timeliness of any content, information, software, text, graphics, links, or communications offered on or through the use of the Website, or the error-free and/or uninterrupted nature of the Website's operation. As a result, we accept no liability for any monetary or other loss incurred as a result of any delay, failure, interruption, or corruption of any data or other information transferred in connection with the use of the website; and/or any interruptions or errors in the website's operation. We reserve the right to refuse to post content or to remove content that has already been put on our website. You may not attempt to re-post content that we have refused to post on our website or that has been removed from our website in the past. 11.c. You shall be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us as a result of any settlement agreed by us arising out of or in connection with:• Any claim by any third party that the use of our site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation or code of practice; and• We offer no guarantees as to the accuracy of any third-party opinion, advice, information, or statement posted on the message boards. You are solely responsible for the content of the posts you post to the online forums, and the opinions expressed by other users do not reflect our own.


You agree to indemnify and hold us, our subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your conduct or connection with this website or service, your violation of these Terms and Conditions, or any other violation of the rights of another.


Despite the fact that we guarantee on-time delivery of purchased items, we will not accept claims, penalties, refunds, or partial refunds in the event of delivery delays or errors. Although we strive to provide you with the best service possible, if you have a problem with our services, please contact Customer Service as soon as possible by phone or email, and we will make every effort to resolve the issue within a reasonable timeframe. The product's specifications, information, components, nutritional guidance, and dietary/allergy recommendations may be subject to change. Therefore, we urge that you read the label on the products you purchase and not the information offered on the website.

Entire Agreement

These Terms and Conditions comprise the complete agreement between you and us with respect to the Website sites/services and supersede all prior or contemporaneous conversations and proposals, whether electronic, oral or written, between you and us with respect to the Website sites/services. Our inaction with respect to a breach by you or others does not renounce our right to act with respect to subsequent or similar breaches.

Clauses' Separatability

In the event that these Terms and Conditions conflict with any law under which any provision may be held invalid by a court with jurisdiction over the parties, such provision shall be interpreted to reflect the original intentions of the parties in accordance with applicable law, and the remainder of these Terms and Conditions shall remain in full force and effect.

Property of Intellectual Origin

Copyright, trademark, database, and other intellectual property rights protect the content of our website. You may not reproduce, edit, copy, distribute, or use any of the materials or content on our website for commercial purposes without our express permission.

Websites of Third-Parties

We may contain links to external websites or content as a convenience. Because of the nature of the internet, we cannot be held liable for the content of any of these external websites.

Credit/Debit Card Particulars

18.a. As part of our internal fraud detection program, we reserve the right to refuse to accept the Credit/Debit Card or, if the transaction has already been accepted, to cancel it. In order to use the Website's services, you must supply Credit/Debit card information that is true, valid, and correct, and you must use a Credit/Debit card that is rightfully yours (that is, in a Credit/Debit card transaction, you must use your own Credit/Debit card). We will not be responsible for any credit/debit card fraud. You are solely responsible for proving that unauthorised use of your credit card was not your doing; blame for fraudulent card use falls on you.

Illegal Activities

We reserve the right to reclaim the cost of items, collection fees, and attorneys' fees from those who fraudulently use this website. We retain the right to bring legal action against such individuals for fraudulent use of the Website and any other unlawful conduct or acts or omissions in violation of these Terms and Conditions.

Product Presentation

The colours of our products displayed on the website will be as accurate as possible. We cannot, however, guarantee that the display on your device will be accurate because the colours you see vary depending on the device you are using.


21.a. When you use the Site or send us emails, you are communicating with us electronically. You consent to receiving electronic correspondence from us. We will contact you via email or by posting announcements on the site. You acknowledge that all agreements, notices, disclosures, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. You will give the correct information asked on your end. We have the right to confirm and validate the information and other details supplied by you at any time. If following confirmation your details are discovered to be false, we reserve the right to refuse your registration and prohibit you from accessing the website's services. It is your responsibility to provide an accurate and complete shipping address for the product you have ordered. If the recipient's address is incorrect or incomplete, we will make every effort to find the correct one and complete the delivery, but we cannot be held liable if we are unable to do so. If the customer's address is incorrect or delivery is not possible, the customer will be charged a fee to cover delivery costs. That you will carefully read the product description before making a purchase. You agree to be bound by the terms outlined in the product description when you place an order for a product. You may not assign any of your rights under these Terms and Conditions to a third party. We may assign our rights under these Terms and Conditions to a third party if we have a good faith belief that your rights will not be harmed. If you violate these Terms and Conditions and we choose to disregard this, we retain the right to exercise our rights and remedies at a later point or in another instance when you breach these Terms and Conditions.